Delivery Time: Arrives in 3–5 business days.
UPS shipping is available for orders with delivery addresses within the United Kingdom and territories.
European Union orders will be shipped by Royal Mail or DHL
Vorfreud ships Monday through Friday excluding holidays. The shipping cut-off time is 3pm CST. Orders placed after 3pm CST will be processed the next business day. All shipping dates are pending credit card verification for in-stock merchandise. Please allow 1-2 business days for your order to process before it is shipped. Deliveries occur Monday - Friday. Please note that Vorfreud does not ship to businesses, hotels, or freight forwarders.
We need a little more time to create your amazing, personalized piece. Please allow an additional 1-3 business days processing time for orders with engraving or embossing. For custom timepiece orders, please allow 3-5 business days for processing. Once your personalized piece has been created, your order will ship with the shipping method selected at checkout.
Shipping policies for orders shipped internationally can be found on our International Orders page.
RETURNS & EXCHANGES
Vorfreud is committed to making your shopping experience a success and is offering free returns. If you are not 100% satisfied with your online purchase, we will accept returns of unworn merchandise for up to 30 days from purchase for a full refund. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.
All online orders must be returned via the method described below.
REQUEST A SHIPPING LABEL FROM Vorfreud
Please contact Customer Care at returns@Vorfreud.com to enquiry a prepaid return shipping label.
When processing your return, we will first refund any Vorfreud gift card used, then we will refund any other forms of payment used to place the original order.
Need a different color or item? The easiest way to make an exchange send mail to our Customer Care at exchanges@Vorfreud.com
One of our friendly Customer Care agents will be happy to place a new order for you and manage returns of your fist order!
GIFT CARDS RETURN POLICY
Vorfreud Gift Cards and cannot be returned or redeemed for cash or credit except where required by law.